At BioElementis, customer service is a top outcome. We not only want to inspire healthy lifestyle choices, we want you to love what we offer as much as we love offering it for you. We need to do more than just say it, we need to show it and we do that the following ways.
We believe that people use our products with the intention to fall in love with them. We also recognize that not all products match everyone perfectly and this becomes a challenge for online purchases. This also means that even though BioElementis goes to great lengths to create healthy lifestyle products, they will not be a fit for everyone.
For that reason, we're offering you 60 days to return a product. If you don't love our product, you can return it for a full refund - return shipping is FREE!
There's No Risk to You
We're certain you'll love our products and we want to give you enough time to ensure our products are a match. This is why the BioElementis guarantee is in place. It ensures you’ll have a risk-free advantage by using our products for 60 days to see your positive results. Our leading edge BioElementis Guarantee:
Love It or Return It For A Full Refund.
What you think matters. When you love our products and customer service, let everyone know by leaving a glowing review. This way others will see it and be inspired to live their healthy life.
If 60 days have gone by since your product was shipped, unfortunately we can’t offer you a refund and we think that's fair. However, we would like to still hear from you at email@example.com. Yes, if you're not completely 100% satisfied with our product, we want to know about it. This let’s us know how we're doing and it helps us learn more to serve you better. We believe this is a foundation of great customer service.
To complete your return, look up your order by visiting our Order Lookup page, enter your email, Order Number, and press the Lookup button. Enter the relevant information.
Types of goods exempt from being returned are:
(a) Gift cards, and
Once your return is received we'll notify you by email and issue you a refund. Refunds are processed within a few days back to your original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
If you need to exchange an item for the same, look up your order by visiting our Order Lookup page, enter your email, Order Number, and press the Lookup button. Enter the relevant information.
When requested, return the product to: c/o BioElementis, Deer Park PO Box 25072, Red Deer, Alberta, Canada, T4R 2M2.
If the product being returned was damaged in shipping, is faulty or you were shipped the wrong product, we got you covered and BioElementis will cover the shipping charges to return the product.
As always, we here at BioElementis appreciate you all, welcome your comments and wish to inspire you all in a healthy lifestyle.
The BioElementis Team